broken laptop

There's No Lenovo Support Center in St. Louis

Lenovo G560 laptop keyboard At least, I couldn't find one when I needed it. About two weeks ago, when I broke my laptop by spilling water on it, I contacted a computer repair service that came up on Google. They suggested that I find a Lenovo Support Center to help me, and that I find it by typing "Lenovo Support Center St. Louis" into Google and going with one of the top results. A support center would already have the part and could do the job right away, while they would have to order the part first in order to do the job.

I thought this was an excellent idea. I didn't know these "support centers" existed, and the possibility of fixing my computer was an incredible one. I could get back to work right away and not have to use my fiance's computer. I wouldn't have to buy a wireless keyboard. But, I was wrong. Below is the summary of the listings on the first Google result for "Lenovo Support Center St. Louis" and my experience:

CompuCom Systems, Inc. 9849 Manchester Rd Saint Louis, MO, 63119-1200 Tel: 888-737-6333 Distanza: 9 Miles

I HATE 888 numbers. I hate automated menus and dial by names and what not. It stems from my short stint of cold calling back in 2010. I once had a dial by name directory tell me I sucked at dial by name directories and it hung up on me. I tried the number, punched in a few buttons to try to get somewhere, but then I gave up. I just want my laptop keyboard repaired. It shouldn't be this difficult.

I do think I should have seen the word, "distanza", as a red flag for this page. I should have also been more curious about the nine miles. Nine miles from what?

CompuCom Systems, Inc. 4227 Earth City Expy Earth City, MO, 63045-1308 Tel: 314-344-3332 Distanza: 17 Miles

This number was a bad number. I don't recommend calling it.

Anders, Minkler & Diehl, LLP 705 Olive, 10th Floor St. Louis, MO, 63101 Tel: 314 655 5500 Distanza: 0 Miles

This listing is actually an accounting firm, so I have no idea why they're on this list. I know this because I've actually been to their offices before, and they helped me with my taxes. I called them anyway, and the person who answered had no idea what I was talking about. She offered to forward me to someone who might know what I'm talking about. She did that, and I got a voicemail. I didn't leave a message. I don't really need some guy calling me back only to tell me he doesn't know what I'm talking about either, or to tell me that they weren't one at all. If the secretary had no idea about being a Lenovo Support Center, and whether they were one and what that means, then they probably aren't one.

Lazerware Inc. 2929 Gravois Ave St. Louis, MO, 63118 Distanza: 3 Miles

Fortunately, someone answered the phone and knew what I was talking about when I asked if they were a Lenovo Support Center. Unfortunately, they weren't taking new clients at this time. Really? I just want my laptop keyboard replaced. It should take an hour. It's an easy $100. What do you mean you can't take me in?

Hawk iSolutions Group, Inc.6349 Plymouth Ave St. Louis, MO, 63133 Tel: 6362567534

First of all, the number listed on the Lenovo Support Center website (the one listed here) and the number the company lists for itself on its website, are two different numbers. They don't even have the same area code. Second, the only number listed on the company's website that has the same area code is their fax number. I decided not to call any number and just fill out the form and see what happens. I didn't get any response. Why don't you respond? I want to give you money! I am a lead! You should want leads and follow-up with them diligently!

When double checking this, I also realized that the business has two different addresses listed too.

Talk to Mike

My ultimate conclusion is that if you need your Lenovo laptop repaired, talk about Mike about his computer repair services. You might have to order a part or two first, but he has been the most helpful throughout this whole thing. It was his idea to check out a Lenovo Support Center in the first place, which was great because he didn't automatically take the business for himself. He knew of a faster, perhaps cheaper, way to help me with my problem and offered that first. It's kind of worked out since he was so helpful, since it looks like he's now the best thing ought there.

As of now, I dub him and his company the Lenovo Support Center of St. Louis.

I Have My Computer Back!

back in business After a day and a half with no laptop, I finally have something operational! The only problem I have is that the laptop keyboard doesn't work, but I am still able to use a wireless keyboard with my computer to get things done! I am so happy! I didn't lose any files or information. I don't have to buy a new laptop. I don't have to spend an exorbitant amount of money to get my computer back. My only costs are the wireless keyboard and the repairs to the laptop keyboard, so at most I'll spend about $150 on the whole thing.

I Even Have a New Setup!

Since I have to use the wireless keyboard, I actually have a new work arrangement on my desk, and I wish I would have thought of this sooner (it would have actually prevented this whole mess in the first place). With my laptop on the top shelf, and the keyboard on the desk area, I actually have room to write and to eat! That has been one of my biggest complaints with my previous setup, as I would have had to write on the laptop or move it entirely. Eating was also a little troublesome, as who knows how many crumbs have gotten in there. It was also a little uncomfortable as the food was on the side of the computer, so I had to sit at an angle in order to eat and it wasn't quite the same as sitting in front of a television to eat. That's not the case anymore! I do wish my screen were larger, but that should get fixed eventually as I do have a new pair of prescription glasses waiting for me. I still need to do some rearranging, like figure out where my drinks should go and where my lamp should point (it's kind of pointing at the corner of my eye right now). But, I don't think there's a way this could have come out any better.

I Can Do Work Again!

I don't need to use my fiance's laptop anymore, which was kind of awful to use because it didn't have any of my bookmarks. It didn't have any of my passwords. He shuts off all the scripts so none of the pages load properly unless you turn them on, and then you do turn them on and each page comes full of ads and pop ups. Google Reader doesn't quite work. Plus, it's all set up for someone who is 6'2", and I am nowhere near 6'2". I am just so glad to be back with my computer, where everything is already a few clicks away and I don't need to waste time finding my links and my passwords just so I can do my client work. I already had to delay some client work because I didn't have a permanent workstation, and I didn't want to take something on while figuring out a new permanent, functional, work environment. But, now that everything is 98% back to normal, I can get work done! I can make progress toward my upcoming online publications! I can get my Business Breakthrough homework together! I can write about something other than a broken laptop and feeling tied down as I wait for the thing to dry and for everything to recover!

That's enough rambling. I need to create more viral blog posts and get articles up for the coffee publication and the maternal health initiative. I also need to work on my other website, do keyword research again and redo the About Us page, and all that other good stuff. You know you love your job when you are actually relieved and excited to get back to work.

I Spilled Water on My Laptop

what a weekI write this from my fiance's computer because, as my headline says, I spilled water on my laptop and it's out of commission for at least a day. Maybe forever, but I'm hoping there's still something to salvage through all this. I just tried turning it on and the keyboard is still wonky. I hope that's the only thing that's wonky. I tried to unscrew the keyboard so that it would be easier to dry, but as far as I know, we don't have a screwdriver that's small enough. Besides, the underside of the keyboard could use some cleaning. There are tons of food crumbs and fingernail clippings under there.

I Don't Like My Fiance's Computer

He's 6'2", so his computer setup is designed for someone who is 6'2". I am not that tall, so it's a little awkward and uncomfortable. He's also disabled all the scripts and cookies, so getting some websites to load properly is a hassle. I can't even use Wordpress unless I turn off the scripts because without them much of Wordpress doesn't come up. Never mind that I don't even have any of my bookmarks or passwords, and that I still have work to do. It's just as productive to sit around and do nothing as it is to use this computer to do work. I still have to spend a ton of time finding my links and the right password. I hope I don't have to buy a new laptop. I don't have the money for it right now.

I'm in a Pickle Right Now

I still need to get work done, and after trying (and failing) to get the keyboard removed from my laptop today, I'm crossing my fingers it will be 100% tomorrow. The keyboard still wasn't working properly when I turned it on this afternoon, but I did notice that the corner of the screen that changed colors had improved. Perhaps it just needed more drying. I left it somewhat disabled, as maybe that will improve airflow. I have no idea what I"m talking about here. If it's not working tomorrow morning, I'm going to have to take it in or look into a new one. I won't lose everything, since most of my work is backed up with a program called Trend Micro Safesync, but I would have to reinstall everything and I think the only work-related thing I'll lose is my Quickbooks.

Well, this all puts me in a pickle because on the one hand, I could stay up and get some work done and go to bed late, like every other night for the past month. On the other hand, I could go to bed in an hour or so, get up early and cross my fingers that my computer works. I really want to be moving away from the night owl sleep schedule, but I've gotten nothing done today and I'd like to get something done before tomorrow. However, it's been a hard day and I should probably sleep. If I get up early (if being the key word there), then I could maximize my computer time tomorrow and catch up on some work. I don't know. I'm not sure if I could sleep knowing that I have so much to do. I'd rather lighten my load first. I've never been good at the "go to bed now to wake up early and do work" sort of thing. I tried doing it in college many times and it never worked.

Well, I Think We All Know What's Going On

I'm going to get some work done. I have two blog posts to do that need to go up tomorrow, so I'll work on those first. That might be all I do, but that might be enough.